Refund Policy

Policy Scope & General Terms

This Refund Policy applies to all orders and purchases made on our official platform, covering all canned beverage products and trendy brand merchandise available in our store. It serves as the official standardized guideline for all return requests, refund reviews, refund processing timelines, and transaction settlement rules for global customers. All services are implemented with unified global standards, without regional differentiation for domestic and international orders.
By placing an order on our platform, you acknowledge that you have fully read, understood, and agreed to the terms stated in this Refund Policy. This policy works in conjunction with our After-Sales Rules, Customer Service Policy and platform transaction regulations to protect the legitimate shopping rights and interests of every user.

Eligibility for Refund

We provide a generous global return and refund qualification window for all customers. All products purchased from our platform are eligible for return and corresponding refund services within 60 days after customers receive the items. Within the valid period, users can initiate return applications for personal reasons or product experience issues, and we will conduct standardized reviews for each application.
To qualify for a successful refund, the returned products must remain intact, unused, unmodified, and in original condition and packaging, with complete product accessories and labels. Products that are damaged, artificially destroyed, excessively worn, or used beyond basic inspection cannot be approved for refund. Our team strictly reviews each returned item to ensure fair and standardized after-sales processing.

Refund Processing Timeline

After we receive and verify your returned items and confirm that your return application complies with our policy requirements, your refund request will be officially approved and entered into the processing queue. We guarantee that all valid and confirmed refund cases will be fully processed within 5 to 10 working days.
The refund processing period includes internal review confirmation, financial settlement arrangement, and fund withdrawal execution. All refund progress is carried out in accordance with unified platform standardized procedures to ensure timeliness and accuracy. No unreasonable delay or arbitrary processing will occur for valid refund applications.

Unified Settlement Currency & Refund Amount Rules

Consistent with our global transaction standards, all refunds on our platform are settled in unified USD currency. The refund amount will be calculated based on the actual payment amount of the original order, following a transparent and consistent calculation mechanism to avoid exchange rate differences or hidden deductions.
Since all products in our store enjoy permanent free shipping services with no shipping fees charged for any order, no shipping cost deduction will be applied during refund processing. Customers will receive a full refund of the product payment amount for all eligible return orders that meet the policy requirements.

Return & Refund Operating Process

First, users need to confirm that the return application is within the 60-day valid return period and ensure the products meet the return conditions. Second, submit a return request and complete the relevant application procedures. Third, after our team reviews and approves the application, arrange the product return delivery according to the specified guidelines. Fourth, our warehouse will inspect and confirm the condition of the returned goods after receiving the package. Finally, upon successful verification, the official refund procedure will be initiated and completed within the stipulated time.
The entire process adopts standardized global unified processing standards, ensuring that users from all regions can enjoy the same efficient and transparent return and refund service experience.

Special Refund Instructions

For orders that have been shipped and are in transit, users can still initiate return applications in accordance with the policy rules. After the logistics delivery is completed and the goods are successfully returned and received by our side, the refund processing will be started uniformly. We do not support direct refund cancellation of in-transit shipped orders to standardize global order management and ensure the fairness of transaction processing.
For partial return requirements of multi-item orders, we support split return and proportional refund services. The refund amount will be calculated according to the unit price of the returned products, ensuring accurate and reasonable fund settlement.

Service Guarantee & Customer Support

We maintain a strict customer-oriented after-sales guarantee mechanism for all refund services. If you encounter any problems during the return application, refund progress inquiry, or amount confirmation process, please refer to our Contact Us page to obtain official contact channels. Our professional after-sales team will provide one-on-one guidance and timely problem-solving services to ensure your refund process goes smoothly.
We reserve the right to optimize and adjust the refund process appropriately according to platform service upgrades, and all updated rules will be displayed on this page to ensure global users can access the latest and standardized refund service terms.