Customer Service Policy

Policy Overview

This Customer Service Policy outlines the complete service standards, support rules, and after-sales guidelines applicable to all users and orders placed on our official platform. Designed to ensure consistent, transparent, and user-friendly shopping experiences globally, this policy covers pre-sale consultation, order processing, logistics support, return and refund services, as well as daily customer support arrangements. All services provided by our platform strictly follow unified global standards to deliver reliable, professional, and customer-oriented support to every shopper.
This policy applies to all products available on our platform, including full-series canned beverages and official trendy brand merchandise, with no regional differentiation or special exceptions for global customers.

General Service Principles

We adhere to the core service principles of professionalism, efficiency, transparency, and equality for all global users. We strive to provide standardized and systematic customer support throughout the entire shopping journey, from product selection and order placement to logistics delivery and after-sales processing. Every user is entitled to the same service quality, policy benefits, and service response standards regardless of purchase amount, order quantity, or delivery region.
All service procedures are standardized and open. We strictly follow publicized service rules to handle user consultations, requests, and after-sales applications, ensuring every user’s legitimate shopping rights and interests are fully protected.

Pre-Sale & Order Support

Our customer support team provides comprehensive pre-sale consultation services to assist users in understanding product details, specifications, product categories, inventory status, and platform service rules. Users can inquire about canned beverage classifications, trendy peripheral product features, matching styles, and platform shopping rules to make accurate purchase decisions.
For ongoing orders, we support order status inquiries, logistics progress checks, and general order-related consultations. We ensure every order is processed in a standardized manner, with clear progress updates and orderly workflow arrangements to avoid delayed processing or abnormal order issues. All order-related supports follow unified global processing standards to maintain stable service quality.

Global Shipping & Logistics Service Standards

We implement unified global shipping and delivery rules for all user orders. All confirmed and paid orders will be arranged for shipment within 1 to 3 working days. A unified global delivery duration of 6 to 12 working days applies to all regions, covering both domestic and international deliveries without differentiated time standards. To accommodate diverse user demands, we also provide optional expedited delivery services for urgent order requirements.
All products on our platform qualify for free shipping with no additional shipping fees, handling charges, or hidden costs. We cooperate with certified global logistics providers to ensure professional product packaging, safe transportation, and real-time logistics tracking throughout the delivery process. We take strict control over every logistics link to reduce risks of product damage, loss, or delay and deliver stable and reliable shipping experiences for users.

Return & Refund Service Rules

We provide a standardized global after-sales return system to fully safeguard user shopping experiences. All products purchased on our platform enjoy a 60-day return window. Users may submit a return application within 60 days upon receipt of products if the purchase does not meet personal expectations or meets applicable return conditions. Our after-sales team will provide one-on-one professional guidance and full-process docking services for all valid return requests.
Once a return application is verified and confirmed valid by our platform, we will complete the official refund processing within 5 to 10 working days. Our after-sales review and refund procedures are standardized, efficient, and transparent, ensuring reasonable and timely resolution of all user after-sales requests. We strictly comply with publicized policy standards to avoid arbitrary delays or unreasonable processing results.

Unified Transaction & Settlement Rules

To simplify global transactions and unify settlement standards, all product transactions on our platform are settled in USD as the sole unified currency. This unified settlement mechanism eliminates complex multi-currency conversion steps and exchange rate difference risks, bringing users a more convenient, transparent, and secure payment experience. All product prices, settlement amounts, and refund amounts follow the unified USD settlement standard.

Customer Contact & Feedback Channel

We maintain dedicated customer service channels to respond to user consultations, service feedback, suggestion submissions, and after-sales requests. For any service-related inquiries, order issues, or cooperation consultations, users can access all official contact methods via our Contact Us page. All service channels are maintained to provide timely responses and professional problem-solving support.
We actively value every user’s feedback and suggestion. All user opinions will be systematically recorded, sorted, and analyzed to continuously optimize our product selection, logistics services, after-sales mechanisms, and overall shopping experience.

Service Continuous Optimization

Our customer service system is continuously updated and optimized in accordance with user demands and global service standards. We regularly upgrade our service processes, improve response efficiency, and refine after-sales rules to ensure our customer service system remains professional, standardized, and user-friendly. We are committed to building a long-term stable and trustworthy service system for global users who purchase canned beverages and trendy brand peripheral products on our platform.